Norman Brown – Trimdon County Durham – BMW 525D TerraClean Review

TerraClean Review

Just had my BMW 525d done get 5mpg more car is a bit quicker and a lot smoother great job done

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Derek Huskisson

14:54 11 Dec 21

Absolutely fantastic service squeezed me in at short notice as my E-Pace had gone into DPF limp mode. Would highly recommend lovely guy to deal with thanks Bernie 😊read more

Aajaz Safeer

21:07 02 Dec 21

Absolute gent , my car was limp mode due to dpf problems, after some google searching I came across terra clean who provided a mobile service, I called bernie, we agreed a time and he arrived on time, after some diagnostics he explained the issue. He's a very knowlegable man who explains everything clearly. Car was fixed once I gave the go ahead. I would recommend him without hesitation.read more

Carlo Brancati

14:01 23 Nov 21

Extremely honest and great to chat to is Bernie. Had an error code related to the DPF which was causing the car to be stuck in limp mode for well over a month. Turned out that there was no build up of soot, but a pressure sensor that needed fixing that Bernie replaced and resolved my issue. What I loved most was Bernie's approach, which was to find out what was causing the fault and go from there. Had another garage quote me £350 to remove the filter from the car and clean it manually, when this wasn't even the fault! Think what any customer wants is honesty and that's what you'll certainly get here. If in doubt give Bernie a call as he is extremely friendly as is more than happy to answer any questions that you may have. A five star service from me! Many thanksread more

Stephen McCabe

15:08 09 Sep 21

Excellent service, came out next day to investigate DPF issues. Diagnosed & repaired quickly. Very knowledgeable & professional.

Sarah louise Brown

13:59 04 Sep 21

Outstanding business, phoned him and he came out within 1 day and had the part the very next day and came and fixed it that day!… Highly recommend for any DPF issues.. reliable and very professional… will definitely be using again if I run into anymore DPF problems! Thanks again for a speedy service xread more

Gareth Davies

17:24 26 Aug 21

Called last night, was able to squeeze me in at the end of his day today. After I'd replaced a DPF sensor on my car I was unable to clear the last error code. The car was stuck in limp mode. Bernie quickly diagnosed the issue, checked the new sensor was reading correctly. Made sure that I'd not caused a problem when fitting it and the DPF wasn't blocked. Error was cleared and a short test drive confirmed the car was back to normal and there was no issue with the DPF. Prompt, polite and pleasant to deal with. Would highly recommend and wouldn't hesitate in calling again for any future assistance.read more

Alison Ross

15:56 28 Jun 21

Called Bernie this morning, he came out this afternoon. Diagnosed problem and repaired today. I’m impressed with the service and speediness of the work carried out. I’d gladly recommend Bernie to my family and friends.read more

The Man

08:41 06 May 21

Spanner light on my 2008 zafira would not stay off so I knew I had an emmisions problem.I wanted someone whom I thought would cure my problem or at least tell me exactly what the problem was.This chap came to my house from 20 miles away , diagnosed a leaking pipe on theDRF valve with his extensive diagnostic kit got under the car replaced said pipe £60 what more can I say.read more

Millie Paterson

18:11 27 Feb 21

I contacted Bernie from Terra - clean as the engine light came on, on my car. He quickly found that the EGR valve was faulty and needed to be replaced. My car now runs great, oh and I tried to pay £50 more than I should of and he gave me it back. Very professional and a good price!! Thanks again Bernie, I will definitely use you again. 👍read more

Mark Smith

10:14 27 Feb 21

This is the third time I have had my car checked by terraclean and they do proper job.Taken to a garage for a diagnostic but they couldn't connect to vehicle,terraclean had no problem connecting and finding fault and repairing in under an hourread more

dave Charlton

12:38 07 Jan 21

excellent service, thanks for your help

Dave Bond

18:49 25 Sep 20

Fantastic service a real genuine knowledgeable bloke , Turned up early no messing about diagnosed and fixed problem there and then , charged me less than I thought could not have asked for any more , a credit to himself I wish many others in the vehicle trade were as decent , thank you very much Bernie huge thumbs upread more

Carl Lamb

21:38 13 Sep 20

I have a very good looking but stubborn Italian car (Alfa 159 2.4). She failed her MOT on emissions quite badly (oops) so I asked Bernie to have a look. He arrived early and got straight to work, but what marked him out as a star was his fault funding before any other work started. He helped me and my dirty Italian a huge amount and the advice will help me with other issues that she has. The terraclean did genuinely do wonders for her too. She starts quickly - didn't before. Smooth and even tickover- didn't before. Cleaner exhaust than before and up on power....accidental bonus :-) Give him a call and he will give you no nonsense, accurate and informative information but most importantly he will not lie. The integrity of the chap was key for me! Thanks Bernie.read more

Robbie Bolam

17:52 20 Aug 20

Outstanding service,would highly recommend and will definitely be using Bernie again. Took 45mins to sort a problem a garage couldn't in 5days, I'm over the moon with the service and priceread more

Stephen Worton

18:34 21 Jul 20

Fantastic. Service. My 2014 Ford transit is smoother. More power. Like a new van.. Amazing service. Would recommend to use for your dpf.. No nonsense.. Over the moon..read more

Brian Brown

08:59 10 Jul 20

Bernie came on time was very polite and professional found the fault and fixed straight away I would highly recommend and I would use Bernie's service again if needed thanksread more

Peter Dixon

16:33 04 Feb 20

Excellent service from Bernie, identified the faulty thermostat on my BMW causing the DPF to clog and changed it! All at a very reasonable price, highly recommended!read more

Raymond Atkinson

13:07 24 Nov 19

What a fantastic bloke really cares about what he does and won't be beaten by any problem. Really fair and trustworthy highly recommended in his field, ps just keep the cappocino and biscuits coming.. Thanks bernie..read more

Shani Rahman

12:25 10 Oct 19

Highly recommend these guys, bernie was attending to my car found the issue within 20mins and fixed the problem with no additional parts required who would of known it was due to a split pipe after being told my dpf was blocked and it needed removingread more

Linda Wood

20:13 20 Aug 19

Bernie does an amazing job. Always tests and diagnoses to pinpoint the fault before carrying out any work. Doesn't jump in and try pointless stuff to waste and money. Really nice guy, does a super professional job at a really good honest price. Highly recommend, I can't thank him enough for sorting poppy out (my little audi a1)read more

richard sellers

17:41 13 Aug 19

I've had an issue for sometime with engine management warning lights and DPF sensor on my A6. Contacted Terraclean and arranged a diagnosis. Excellent service, Bernie found the fault and quickly fixed the issue. Highly recommended, this guy knows his stuff.read more

Steven Dhinsa

17:37 23 Jan 19

Excellent service I had dpf problems on my Mercedes Call them out and fixed it within an hour charge me £50 excellent when turbo packs was charging me £375 . highly recommendread more

Doug S

14:40 16 Jan 19

I looked at other reviews and they seem too good to be true BUT... I contacted Bernie for some advice on a DPF problem expecting him to make an appointment but, based on the information I gave him, he rang back several times and we discussed a solution which I could manage myself. That's what I call outstanding customer service! I would thoroughly recommend him. Thank You Doug Shearerread more

Kevin jeffels

15:17 31 Dec 18

Excellent Service after 3 previous failed attempts elsewhere at solving my Dpf issue Bernie came out and fixed the problem and it turned out to be something else the dpf fault was just a consequenceread more

kevin mulligan

01:58 19 Nov 18

Had 2 diffrent sets of mechanics look at my van, both diagnosed the problem wrong costing me a lot of cash in failing to fix. So i called up mr alleway at terraclean on s saturday afternoon. He came out straight away as i explained i was stranded. Within an hour he had diagnosed the problem and fixed it enough for me to get home and get the part needed in monday. Fantastic service frim a nice man that knows his stuff.read more

Paul Lockwood

23:55 18 Nov 18

Have used A1 Terraclean twice, the first time on my 04 plate Vectra diesel and the last time was recently on my 13 plate Citroen C4 HDI. Both occasions the service was outstanding, a terrific difference to both cars, and amazing value for money. Bernie was both professional and knowledgeable and i wouldn’t hesitate to use him again and recommend him to my friends. Definitely a credit to the brandread more

wayne obrien

11:34 18 Nov 18

Bought a used BMW X3, after a week it was in limp mode, rang these guys and arrived next day, they ran diagnostics to find the fault before deciding on what treatment was needed, found out faulty thermostats were not allowing the car to regent the dpf so it blocked, he unblocked the dpf and advised fitting 2 new thermostats which I had done the same week, car has been faultless since, thanks a lot, looking forward to a terraclean to keep it in top form, 5 starsread more

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